About Eastern Pewter

Our Mission

Our mission is to provide exceptional service and to follow through on our promises. We will strive to deliver individualised solutions to all our client’s printing needs and add value to our clients’ businesses. We are focused on providing great service and forming lasting relationships with our clients. We will be judged not only by our words but by our actions.

Our Vision

Eastern Pewter endeavours to become recognised as the benchmark of outstanding service, not just in the engraving industry but across all industries. We pride ourselves on bringing results that count in everything that we set out to do and we are constantly striving for successful outcomes in all areas of our business.

Our Values

Our People. Our team is our strength and a vital ingredient to everything that we achieve. We value expertise, skill and knowledge in each person’s chosen area. Passion, enthusiasm and ambition, personal integrity, honesty, sincerity and above all commitment is what we look for in our people. We strive to provide an environment that attracts highly qualified employees and offers the satisfaction of working in a challenging and successful position.

Teamwork. We are connected together as a team by open communication, sharing common goals, being supportive and honest. We value mutual respect, friendship and the enjoyment of working together. By working as a team and bringing our special abilities together, we ensure that we provide and indeed exceed the level of quality and service that our valued clients expect.

Service. We are totally committed to working with our clients and focusing on finding an individual solution to their unique business requirements. We are always prepared to respond quickly to whatever task is required of us and deliver an exceptional customer service. We strive to provide services of superior quality, and service delivery – all within budget. Our customer service promise outlines our commitment to deliver on our services, produce quality products and focus on excellence, with an experience our clients will remember as they appreciate our difference.

Our Clients. The secret to our success is in earning the right to sustain successful long-term relationships with our clients. We believe in treating all clients as we wish to be treated – our integrity is never to be compromised. Our objective is to achieve a well-deserved reputation where our clients will recommend and refer others to us – this is a privilege and an ultimate reward in our endeavour for excellence.

All of these fundamental values are engrained deeply within our company’s culture. We explore these values so that every member knows their meaning and can apply them.

We value connected together as a team by open communication, sharing common goals, being supportive, honest, mutual respect, friendship and the enjoyment of working together. By working as a team and bringing our special abilities together, we ensure that we provide and indeed exceed the level of quality and service that our valued clients expect.

The secret to our success is in earning the right to sustain successful long-term relationships with our clients. We believe in treating all clients as we wish to be treated. Our objective is to achieve a well-deserved reputation where our clients will recommend and refer others to us. This is a privilege and an ultimate reward in our endeavour for excellence.

WhatsApp chat